Shipping & Delivery

Delivery availability and charges

Enter your delivery address at checkout to see whether the selected items can be shipped to your location and which delivery services are available. Product availability, delivery restrictions, shipping charges and applicable taxes are shown before you place the order. Do not assume that every item can be delivered to every address.

Processing and delivery estimates

Our standard processing estimate is 1–2 business days after an order is placed. Standard transit is generally estimated at 4–7 business days after dispatch. Business days exclude weekends and public holidays; weekend dispatch is not part of this standard estimate.

These are estimates, not a guaranteed delivery appointment. Large furniture, freight shipments, remote addresses, made-to-order options and items with a different delivery service may need longer. Follow the item-specific or checkout estimate when one is provided. We will contact you if a different arrangement needs your agreement.

Tracking your order

When dispatch is confirmed, tracking information is sent to the email address used at checkout when tracking is available for that service. Carrier scans may take time to appear. If you have not received a dispatch email or the tracking link is not working, email allevesque609@gmail.com with your order number.

An order containing multiple items may be sent in separate shipments. Refer to each tracking notice rather than assuming all items arrive together.

Preparing for furniture delivery

Check product dimensions, doorways, stairways, lift access and the intended room before buying. Unless a specific service is described and selected, delivery does not include assembly, installation, removal of old furniture or a white-glove service. For a freight delivery, follow the carrier’s appointment and access instructions.

Delays, damage and missing deliveries

Weather, carrier disruption, peak demand and customs clearance can affect an estimate. Contact us if your order is overdue or marked delivered but cannot be found. Inspect packaging and items on arrival, keep evidence of damage and notify us promptly.

Our Returns & Refunds policy explains damaged goods, lost-shipment investigations, cancellations and refund options. Nothing in these delivery estimates limits rights that apply to a late or missing order under applicable law.

Address changes

Check your address before confirming payment. For a correction, contact us immediately. We will try to update the order before dispatch, but a carrier reroute is not always possible. Any additional carrier charge will be explained before you agree to it.