Returns & Refunds

Your 30-day return window

You may request a return within 30 calendar days after your item is delivered. Email allevesque609@gmail.com with your order number and proof of purchase. Tell us which item you want to return and why. If something arrived damaged, incorrect or faulty, attach clear photographs of the item and packaging.

How to start a return

1. Contact our support team before sending anything back.
2. We will review your request, explain any applicable charges and provide a return authorization, shipping label and packing instructions when the return is accepted.
3. Pack the item securely, include your order reference and retain your carrier receipt until the return is resolved.

Please do not ship an item to a manufacturer or an unconfirmed address. Returns sent without arranging them with us may be delayed while we identify the order and confirm the appropriate handling.

Return address

This is our company return address. Obtain return authorization and delivery instructions from us before dispatch, particularly for large furniture or freight returns. This is not a walk-in returns counter.

Change-of-mind returns and charges

A change-of-mind return may carry a flat processing fee. Before you send the item, our approval email will state the exact processing fee, any return-shipping charge and any proposed deduction from the refund. We do not apply an undisclosed charge after you have agreed to proceed. You may decline the quoted return arrangement and keep the item.

Keep the item, its accessories and packaging protected while we arrange the return. Tell us about its condition so that we can give appropriate instructions.

Damaged, incorrect or faulty items

Check the delivery when it arrives and tell us promptly if there is a problem. We cover the authorized return-shipping cost for goods that arrive damaged, incorrect or faulty, and we do not charge a change-of-mind processing fee for those cases. We will work with you on the appropriate replacement, repair or refund.

Cancellations and exchanges

Request cancellation within 24 hours of placing the order and before dispatch. Contact us immediately; we cannot guarantee a cancellation once fulfilment or carrier handover has taken place. After dispatch, use the applicable return process.

For an exchange, arrange the return first, then place a separate order for the item you want. Replacement availability and current pricing are shown at the time of the new order.

If a delivery is missing

If your parcel is still missing two days after its expected delivery date, contact us with the order and tracking details. Allow up to five business days for our carrier investigation. If the investigation cannot locate the shipment and it is treated as lost, you may choose a replacement or a full refund.

Refund approval and timing

After the return arrives and is inspected, we will email the outcome and explain any agreed deduction. Approved refunds are issued to the original payment method within 10 business days. Your payment provider may take additional time to show the credit.

If the credit has not appeared more than 15 business days after approval, contact allevesque609@gmail.com so we can check the transaction. We will not ask you to email a full card number or security code.

Your consumer rights

This voluntary return policy does not remove or reduce any remedy, cancellation right or other protection that cannot be excluded under the law applicable to your purchase. Where a mandatory requirement is more favourable to you, that requirement applies.